Shipping and Returns
Updated as of April 2020: Turn around time for all items is approximately 7-10 business days due to the increase in demand for cotton face masks (Monday-Friday) from date of purchase to day of shipment, with the exception of custom or personalized items. Expedited shipping is available. Please note: Our work day is from 9am-5pm EST and we work Monday through Fridays. Orders placed after 5pm, do not get started until the following business day.
Important: During any big sale or promotion, our processing time is longer. All orders are completed in the order in which they were received.
All domestic orders ship USPS First Class Mail from Cary, NC.
USPS First Class Shipping for items under 1 lb is a flat fee of $3.50.
USPS Priority Mail Shipping for items over 1 lb is a flat fee of $8.00.
USPS Overnight Shipping for all items is $25.00.
All international orders ship USPS International Mail from Cary, NC.
For all "Pre-Order" items: All pre-order items will ship out by the date listed in each specific listing. Orders for pre-order items are completed in the order in which they were received. If you have any questions, or need an item by a certain date - we strongly suggest contacting us at firstname.lastname@example.org before placing your order.
Leluna Star does not accept Returns. We will accept exchanges on certain items. Please see more details below.
If you are at all unhappy with your purchase you may exchange for another item or store credit within 7 days of delivery. E-mail email@example.com within the 7 days with reason for exchange. All returned items must be in the original packaging.
Items on sale or sold at a discounted price are FINAL SALE. No returns or exchanges accepted on those items. Custom orders or items that have been customized/altered for you cannot be returned or exchanged.