Shipping and Returns
Turn around time for all items is approximately 2 business days (Monday-Friday) from date of purchase to day of shipment, with the exception of custom or personalized items. Custom orders have a 2 week turnaround time at this time.
Tag-A-Long Dolls and Mermaid Dolls: As of March 2021: Turnaround time is 1 week.
Expedited shipping is available. If you choose Overnight Shipping, your order will be shipped overnight as soon as it is completed. Please see above for current turn around time.
Our work day is from 9am-5pm EST and we work Monday through Fridays. Orders placed after 5pm, do not get started until the following business day.
All domestic orders ship via the USPS from Cary, NC.
All international orders ship only to Canada via UPS or USPS International Mail from Cary, NC. Leluna Star is not responsible for duty or import fees charged to international customers. It is the customer’s responsibility to research additional international shipping charges.
Once your order has shipped an email will be sent to you with detailed tracking information. It is common for these types of emails to end up in the spam or promotions folder of your inbox.
If you are having issue with the shipment of your order such as order delays, unclear arrival date, your order has not been delivered by the expected delivery date, you must contact the shipping provider directly (USPS or UPS). Leluna Star does not have any additional information about your order once it has been shipped and cannot contact the shipping provider on your behalf in order to provide information regarding your shipped order.
Leluna Star does not accept Returns. We will accept exchanges on certain items. Please see more details below.
If you are at all unhappy with your purchase you may exchange for another item or store credit within 7 days of delivery. E-mail firstname.lastname@example.org within the 7 days with reason for exchange. All returned items must be in the original packaging.
Items on sale or that are marked "closeout sale" are FINAL SALE. No returns or exchanges accepted on those items. Custom orders or items that have been customized/altered for you cannot be returned or exchanged.